Electrical Installation Specialist UK

Hi, we are Samotics!

Our AI-driven solutions help industrial companies cut energy waste, prevent pollution, and eliminate unplanned downtime. With a mission to reduce global energy consumption by 15%, we're leading in technological innovation.

About the team 👋

The Electrical Installation Specialist (EIS) is the first point of contact for all installation and troubleshooting related questions for ongoing onboarding projects, for both internal as well as external stakeholders. The EIS provides (primarily) remote support to onsite electrical engineers installing SAM4, manages the incoming requests through our 24/7 support channels and continuously keeps track of outstanding troubleshooting tickets. In addition, the EIS is responsible for continuous improvement of installation documentation, troubleshooting processes, data and tooling.

In this role you would be working alongside our broader UK business that includes our fantastic Strategic Account Executives, Customer Success managers, Asset Reliability Specialists and field based Reliability & Efficiency Technical experts to provide an end to end offering that drives world class customer service for our UK client base.

Your challenge 🎯

Responsibilities

• Be the first point of contact for all installation and troubleshooting related questions for ongoing onboarding projects, for both internal as well as external stakeholders

• Provide primarily remote but sporadically on-site support to electrical engineers installing SAM4

• Manage of incoming requests through our 24/7 support channels

• Track outstanding installation troubleshooting, offline hardware and invalid measurement tickets

• Improve installation documentation, troubleshooting processes, data and tooling

Tasks

• Continuously monitor and solve troubleshooting issues (currently in JIRA OPS tickets, in near future in IPL)

• Check incoming installation related information, especially MV specific information (e.g.; diagrams, transformers, etc.) and share feedback with customer / BDM

• Answer customer questions on installations coming through Intercom / Whatsapp / email

• Make detailed installation plans for SAM4 hardware in customers’ motor control cabinets, based on technical drawings

• Include other internal experts/stakeholders (e.g.; Edge Devices, ESA, Hardware Architect, BDMs, CSMs, Onboarding Managers) when relevant / required

What you'll bring ⭐

Qualifications

• You are UK based 

• Bachelor of Electrical Engineering / Bachelor of Applied Sciences

• 5+ years of experience working with electrical installations in industrial environments (production plants) or in facility management

• VCA Basis (NL), NEBOSH General Certificate or equivalent

• NEN 3140 VOP, IEC 60364, BS 7671, NFPA 70E or similar equivalent for Electrical Safety Competence
  

Skills

• Strong understanding of electrical installations and drawings

• Understanding of installation of IoT devices is helpful, but not required

• Eye for detail

• Having a “Customer first attitude”

• Fluency in English; Fluency in Spanish, Portuguese, Italian or German is a strong advantage

• Internationally oriented

What we offer 🚀

• Make a positive environmental impact by reducing energy waste, preventing pollution and eliminating unplanned downtime. 

• Vibrant and professional company culture based on freedom and responsibility.

• Competitive salary & holidays

• Training and development opportunities

• Private health insurance

• Life insurance

• Pension: a generous employer contribution

• Car allowance

• Generous parental leave arrangements

• Paid visits to our headquarters in Leiden, NL

• Enrolment in our Stock Appreciation Rights (SAR) scheme, allowing you to benefit from a potential exit event.

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Ready to join? Apply now!

We believe that diversity and inclusion are crucial to fostering innovation and creativity. Research shows that there is a tendency among women and individuals from underrepresented communities to apply for vacancies only when they meet all of the listed qualifications. If this role excites you, but you’re not sure whether you meet all criteria, we would still encourage you to apply. Individuals of all backgrounds, genders, and communities are welcome :)