Senior Technical Customer Success Manager

Hi, we are Samotics! With our unique, AI-driven solution we help many of the world's largest industrial companies reduce energy waste, water pollution events and unplanned downtime. Join us in our mission to make industrial companies more sustainable.

With a constantly growing base of global industrial customers, we are dedicated to expanding our team of Customer Success Managers, who are of vital importance in supporting our customers to extract the full potential of our products and services.

About Samotics

Samotics has been an innovative leader in the field of Condition-Based Maintenance since 2015. Our groundbreaking SAM4 technology enables us to deliver critical insights and alerts to the maintenance, operations, and energy teams of industrial companies. Our goal is to empower these teams to preempt asset failure, eliminate costly unplanned downtime, enhance performance, and minimize energy consumption of essential assets. Samotics' products and services are effectively deployed across a diverse range of industries, including Water and Waste Water utilities, Energy, Chemicals, Pharma, and Metals & Mining.

Our team is youthful, driven, and takes immense pride in the impact our product and services have on our customers. At Samotics, we are committed to a proactive approach—choosing to Act rather than React, in alignment with our company ethos.

Your challenge 🎯

With a constantly growing base of global industrial customers, we are dedicated to expanding our team of Customer Success Managers, who are of vital importance in supporting our customers to extract the full potential of our products and services.

As a Customer Success Manager you are responsible for our customers’ wide adoption of and high satisfaction with our products and services. You build strong relationships with customers, help them to realize high value from our condition monitoring system and identify opportunities to scale-up existing business. You also have the technical know-how to discuss our customers’ operational challenges and link them to the use of our product

You will:

• Own the customer experience: Make sure that the customer moves smoothly along the customer journey - from installation the product to scaling up deployment -  while maximizing value for themselves and Samotics

• Understand our customers’ business and operational challenges: Help them to leverage our product to overcome those challenges

• Drive adoption and change: Find out where the bottlenecks to adoption are and resolve them by being their trusted advisor on how to make the required changes

• Manage the relationship: Be on top of solving ad-hoc issues by involving the right internal stakeholders, proactively schedule touchpoints to keep track of performance, adoption and satisfaction, follow up on outstanding action items,

• Work seamlessly with the Sales, Product and other Customer Success teams to deliver continuous value to our customers and drive broader adoption

• Bring new initiatives forward in order to continuously improve our internal processes and implement them

What you'll bring ⭐

• Degree in Engineering 

• 5-10 years experience in industrial environments working on reliability and/or maintenance related topics

• Experience in implementing innovation in large, complex organizations.

• Proven ability to build strong relationships with customers and/or internal stakeholders.

• Excellent written and verbal communication skills.

• Willingness to travel to our customers’ locations around the globe

What we offer 🚀

• Work with cutting-edge technology transforming industry to make a positive environmental impact.

• Vibrant and professional company culture based on freedom and responsibility.

• Competitive salary, holidays, and benefits package (pension scheme, parental leave...).

• Hybrid working opportunities.

• On-site meals, snacks and drinks.

• Company events: from pub quizzes to chess tournaments and wine tastings, there's always something fun happening at our company.

• Enrolment in our Stock Appreciation Rights (SAR) scheme, allowing you to benefit from a potential exit event.

• In line with our mission, our office is made with 90% recycled material. It is also a three-minute walk from Leiden Central train station.

Ready to join? Apply now!
We believe that diversity and inclusion are crucial to fostering innovation and creativity. Research shows that there is a tendency among women and individuals from underrepresented communities to apply for vacancies only when they meet all of the listed qualifications. If this role excites you, but you’re not sure whether you meet all the criteria, we would still encourage you to apply. Individuals of all backgrounds, genders, and communities are welcome :)