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Electrical Installation Specialist UK
- London, United Kingdom
- Customer Journey
Job description
Hi, we are Samotics!
Our AI-driven solutions help industrial companies cut energy waste, prevent pollution, and eliminate unplanned downtime. With a mission to reduce global energy consumption by 15%, we're leading in technological innovation.
About the team 👋
The Electrical Installation Specialist (EIS) is the first point of contact for all installation and troubleshooting related questions for ongoing onboarding projects, for both internal as well as external stakeholders. The EIS provides (primarily) remote support to onsite electrical engineers installing SAM4, manages the incoming requests through our 24/7 support channels and continuously keeps track of outstanding troubleshooting tickets. In addition, the EIS is responsible for continuous improvement of installation documentation, troubleshooting processes, data and tooling.
In this role you would be working alongside our broader UK business that includes our fantastic Strategic Account Executives, Customer Success managers, Asset Reliability Specialists and field based Reliability & Efficiency Technical experts to provide an end to end offering that drives world class customer service for our UK client base.
Job requirements
Your challenge 🎯
Responsibilities
Be the first point of contact for all installation and troubleshooting related questions for ongoing onboarding projects, for both internal as well as external stakeholders
Provide primarily remote but sporadically on-site support to electrical engineers installing SAM4
Manage of incoming requests through our 24/7 support channels
Track outstanding installation troubleshooting, offline hardware and invalid measurement tickets
Improve installation documentation, troubleshooting processes, data and tooling
Tasks
Continuously monitor and solve troubleshooting issues (currently in JIRA OPS tickets, in near future in IPL)
Check incoming installation related information, especially MV specific information (e.g.; diagrams, transformers, etc.) and share feedback with customer / BDM
Answer customer questions on installations coming through Intercom / Whatsapp / email
Make detailed installation plans for SAM4 hardware in customers’ motor control cabinets, based on technical drawings
Include other internal experts/stakeholders (e.g.; Edge Devices, ESA, Hardware Architect, BDMs, CSMs, Onboarding Managers) when relevant / required
What you'll bring ⭐
Qualifications
You are UK based
Bachelor of Electrical Engineering / Bachelor of Applied Sciences
5+ years of experience working with electrical installations in industrial environments (production plants) or in facility management
VCA Basis (NL), NEBOSH General Certificate or equivalent
NEN 3140 VOP, IEC 60364, BS 7671, NFPA 70E or similar equivalent for Electrical Safety Competence
Skills
Strong understanding of electrical installations and drawings
Understanding of installation of IoT devices is helpful, but not required
Eye for detail
Having a “Customer first attitude”
Fluency in English; Fluency in Spanish, Portuguese, Italian or German is a strong advantage
Internationally oriented
What we offer 🚀
Make a positive environmental impact by reducing energy waste, preventing pollution and eliminating unplanned downtime.
Vibrant and professional company culture based on freedom and responsibility.
Competitive salary & holidays
Training and development opportunities
Private health insurance
Life insurance
Pension: a generous employer contribution
Car allowance
Generous parental leave arrangements
Paid visits to our headquarters in Leiden, NL
Enrolment in our Stock Appreciation Rights (SAR) scheme, allowing you to benefit from a potential exit event.
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Ready to join? Apply now!
We believe that diversity and inclusion are crucial to fostering innovation and creativity. Research shows that there is a tendency among women and individuals from underrepresented communities to apply for vacancies only when they meet all of the listed qualifications. If this role excites you, but you’re not sure whether you meet all criteria, we would still encourage you to apply. Individuals of all backgrounds, genders, and communities are welcome :)
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About us
Our mission is to make industrial companies more sustainable. Samotics provides unique AI-driven solutions which enable industrial companies to significantly reduce energy waste, water pollution events and unplanned downtime.
Globally 300 million industrial electric motors account for 30% of all energy consumption. These motors face three critical challenges: unexpected failures, inefficient operations, and inadequate selection. By tackling these issues, our products lead industrial companies worldwide to become more efficient while reducing their environmental footprint.
Since our launch in 2015, we have grown rapidly, with over 100% annual revenue growth and a global footprint of high-profile industrial customers. We are a scale-up with more than 100 talented individuals, working together in an energetic environment where professionalism, an open atmosphere and cutting-edge technology thrive.
Are you excited to tackle critical challenges facing industry in the 21st century? So are we! Join us in making industrial companies more sustainable.
