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Lead Asset Reliability Specialist

  • Leiden, Netherlands
Customer Journey

Job description

Hi, we are Samotics! With our unique, AI-driven solution we help many of the world's largest industrial companies reduce energy waste, water pollution events and unplanned downtime. Join us in our mission to make industrial companies more sustainable.


About the team 👋
As the Lead Asset Reliability Specialist (ARS), you will be a crucial member of the Customer Success Management (CSM) department. The broader customer success organization at Samotics is responsible for the implementation, adoption and success of our solution at our customers. The Lead ARS plays a crucial role in delivering the value of our condition monitoring service to our customers.

It is the ARS Team's responsibility to work closely together with our customers and understand in detail the monitored electric machines, driven equipment (pumps, conveyors, fans, compressors, etc.) and processes in which these operate. Based on this understanding, they will analyze the alarms that are triggered by our algorithms on upcoming failures, diagnose the best situation and advise the customer on adequate maintenance actions in order to prevent failure and unplanned downtime. The Team is the customer’s first point of contact, when it comes to any outstanding alerts on the monitored assets.


Your challenge 🎯

  1. You will act as the leader of this team: Dividing the workload among your team members, assuring the quality of the work delivered, tracking performance of the team, helping your team members grow personally and professionally, writing performance reviews and representing the team in broader company meetings

  2. We also expect you to carry part of the load yourself. We believe you can only excel as a Leader by also doing the actual work. This means you will also be responsible for monitoring the assets of a subset of our customers, doing the analysis and diagnosis and communicating with our customers.

  3. Finally, you will be responsible for the continuous improvement of the ARS processes and the service the team delivers to our customers. You will proactively find opportunities, assess the feasibility and implement. In this regard, you will work closely with our Data Scientists and Electrical Signature Specialists on improving our detection capabilities and with our Product Teams on improving our tooling and dashboarding.

Job requirements

What you'll bring ⭐

  • WO or HBO Mechanical or Process Engineering degree (or similar)

  • 5+ years of relevant working experience in Maintenance or Asset Reliability departments of industrial production companies

  • OR 5+ years experience in offering consultative services in the area of condition based maintenance and/or predictive maintenance to Maintenance / Asset Reliability departments

  • Demonstrable experience with Condition Monitoring technologies for industrial equipment (electric motors, driven equipment, such as pumps, fans, conveyors)

  • Fluency in English


What we offer 🚀
  • You get the chance to make an impact by working on cutting-edge technology that has the potential to reduce global energy consumption by 10%.

  • A fun and professional company culture based on the principle of freedom and responsibility

  • Work and have fun in our custom-designed penthouse at a three-minute walk from Leiden Central, made with 90% recycled materials and with our own bar.

  • Flexibility to work from home in combination with working from the company office

  • Daily fresh lunches and healthy snacks when working in the office

  • A lot of company events such as pub quizzes, chess tournaments and wine tastings.

  • A competitive salary and holiday allowance in May

  • 25 vacation days a year and generous parental leave

  • 100% employer-funded pension plan

  • Automatic enrolment in our Stock Appreciation Rights (SAR) scheme which allows you to benefit from a potential exit event

  • A travel allowance (public transport business card) and €65 net connectivity allowance per month


Ready to join? Apply now!
We believe that diversity and inclusion are crucial to fostering innovation and creativity. Research shows that there is a tendency among women and individuals from underrepresented communities to apply for vacancies only when they meet all of the listed qualifications. If this role excites you, but you’re not sure whether you meet all criteria, we would still encourage you to apply. Individuals of all backgrounds, genders, and communities are welcome :)


How to apply 📭

Like what you see? You can become part of the journey, apply now! First, we have some questions for you on the next page. If you seem a good fit based on your application, we invite you for a first informal chat to get to know you. After that, we will ask you to fill out an assessment (not to test you, but to understand what work activities would make you most happy). Lastly, you will be invited for an interview day at our office in Leiden. After the interview, you'll hear directly about the offer.


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Applications from freelancers, employment agencies and recruitment agencies are not appreciated.

About us

Our mission is to make industrial companies more sustainable. Samotics provides unique AI-driven solutions which enable industrial companies to significantly reduce energy waste, water pollution events and unplanned downtime.

Globally 300 million industrial electric motors account for 30% of all energy consumption. These motors face three critical challenges: unexpected failures, inefficient operations, and inadequate selection. By tackling these issues, our products lead industrial companies worldwide to become more efficient while reducing their environmental footprint.

Since our launch in 2015, we have grown rapidly, with over 100% annual revenue growth and a global footprint of high-profile industrial customers. We are a scale-up with more than 100 talented individuals, working together in an energetic environment where professionalism, an open atmosphere and cutting-edge technology thrive.

Are you excited to tackle critical challenges facing industry in the 21st century? So are we! Join us in making industrial companies more sustainable.