Globally, 300 million industrial electric motors power the global economy while consuming 30% of all energy produced. These motors face three critical problems: they fail unexpectedly, are often operated inefficiently and selected inadequately. This leads to high costs of unplanned downtime and massive energy waste.
At Samotics, we are passionate about solving these problems with a unique, AI-driven solution that lets industrial companies reduce downtime and cut back on their energy usage. Our unique technology is used by many of the most successful and innovative industrial companies.
We are a high-growth company (>100% revenue growth per year) with a diverse, international team working out of our brand-new office in Leiden, The Netherlands. We aim to hire only the very best talent that can scale with us as we deploy our technology across the globe.
This role is ideal for recent graduates in mechanical- or electrical engineering, with excellent communication skills and a pragmatic and ‘customer-first’ mindset. You are passionate about mechanical/ electrical engineering, but more importantly: you love to help our customers increase the uptime of their assets, by diagnosing and communicating upcoming failures well in time! This is a role in which you can develop and practice data analysis, technical customer support and translating technical findings into actionable advice.
As an Asset Reliability Specialist you are part of our Customer Success organization. The Asset Reliability Team currently consists of 4 other specialists, with whom you will be working very closely. In addition, you will interact on a daily basis with our Customer Success Managers and Data Science team.
What you will do
You’ll work closely with our Data Science team, the Customer Success Managers and above all: Our Customers. You play a vital role in helping our customers understand what our AI models have detected and what that means for the integrity of our Customers’ most critical assets. Based on your diagnosis and maintenance advice, the customer is able to prevent these critical assets from breaking down and causing costly unplanned downtime.
You will help potential and upscaling customers to identify the right set of assets (based on application type and common failure modes) to be monitored by our SAM4 predictive maintenance system
For complex detections, you will analyze the incoming alarms and the corresponding data in the context of our customers’ assets, diagnose the potential issue and communicate a clear advice to the customer
You will be the first point of contact for our customers when it comes to the additional support they need to interpret and act on our notifications of potential issues
We expect you to be honest and open about our product, processes and tools, so we can continuously improve the service we deliver to our customers
Together with the Customer Success Manager, you will be responsible for identifying success stories at to realize the full potential for our products and services at these customers
Bachelor or masters degree in Mechanical Engineering, Electrical Engineering or similar
Great communication skills and a ‘customer-first’ mindset and attitude
Fluency in English
Fluent in Spanish, German or French is a big plus
Interest in industrial rotating equipment, predictive maintenance, industry 4.0
Nice to have: 1-2 years of working experience in Asset Reliability or Maintenance Teams
What we offer
A competitive salary
8% holiday allowance
€65 net connectivity allowance per month
A travel allowance (OV business card)
A pension scheme with no contribution from the employee
Access to a wide range of learning programs
A brand-new, custom-designed office (with 90% recycled materials) at a three-minute walk from Leiden Central Station
Daily free, fresh lunches and healthy snacks when working in the office
The chance to work on cutting-edge technology that affects industry worldwide and contributes to the fight against climate change
The ability to work from home 3 days a week and from another country 1 month a year
A fun and professional company culture based on the principles of freedom and responsibility
We use a combination of interviews and a job test to assess candidates for this position. After a short interview by phone (+/- 20 minutes) and successfully completing the test, you may be invited to an assessment day at our office in Leiden, where you will speak to the manager of the Customer Success Team, a direct (potential) colleague and on of our management team members.
Submit your CV
Based on your CV and (maybe) cover letter we will invite you for a short phone call or Google meets meeting
Online assessment to showcase your skills
Pending a successful outcome of steps 2. and 3. we will invite you for interviews either at our office or, if needed, online
If the interviews go well, we will make you an offer right away!
We are looking forward to your application!